Frequently asked questions
Everything you might want to know before you buy. If your question is not here, email us and we will answer it.
Buying and delivery
How do I receive my files after paying?
As soon as your payment is confirmed, your files are available to download on the confirmation page, and we also email you a secure download link. The link is time-limited for your security.
What payment methods do you accept?
Card payments, handled securely through Stripe, Australia and the world over. Prices are in Australian dollars and include GST.
Is my payment secure?
Yes. Payment is processed on Stripe's secure hosted checkout. We never see or store your card details.
What format are the files?
An Excel workbook (.xlsx) plus a plain-English PDF guide. No special software beyond Excel or Google Sheets is needed.
Can I get a refund?
Because these are instant digital downloads, please read our refund policy. If something is not working as it should, email us and we will make it right.
Using the workbooks
Will this work in Excel and Google Sheets?
Yes. The workbooks are built and tested for Microsoft Excel 2016 and newer (Windows or Mac) and Google Sheets. To use Google Sheets, upload the file to your Drive and open it; the formulas continue to work.
Are there macros?
No. Everything is live formulas, so it calculates the moment you open it. No macro warnings, no security prompts, nothing to enable.
I am not registered for GST. Is this still useful?
Yes. A single GST toggle on the Setup tab hides the GST columns and switches your invoices to the non-registered format. The day you register, flip the toggle and the workbook updates throughout.
Which product do I need?
If you run a single business, choose Sole Trader. If you run two or more businesses under the one ABN and lodge a single combined BAS, choose Multi-Entity.
Updates and support
Do you keep it up to date with ATO rates?
Yes. Every July we email purchasers a short note covering any change to GST, fuel tax credit rates, the home office hourly rate, the vehicle cents-per-kilometre rate and the GST registration threshold. Usually it is a few cells on the Setup tab.
How do I get help?
Email ledgerlineco53@gmail.com with any question, bug report or suggestion. We respond within 48 hours, often faster.
Still have a question?
We are a small Australian shop and we answer every message within 48 hours, often faster.